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Following a trial period earlier this year, Air New Zealand has decided to expand its live bag tracking functionality to include all users of the Air NZ app starting today. This enhancement allows passengers to conveniently trace the journey of their luggage, right from the check-in counter to its final destination upon arrival.
The baggage tracking program was initially introduced by Air New Zealand in April 2023, initially for a selection of domestic flights. The pilot program was then extended to encompass 25 percent of app users and five percent of users traveling on short international flights in May.
This new development means that passengers on both domestic and international flights with the airline will now have the ability to monitor the latest recorded status of their checked baggage as it navigates through the airport’s processing system, boards the aircraft, and eventually arrives at their intended location.
Leanne Geraghty, Air New Zealand’s Chief Customer & Sales Officer, expressed that the in-app baggage tracking and reporting features are designed to enhance the travel experience for their customers. She mentioned, “Since April, more than 8,000 customers have successfully utilized the in-app feature to track their checked baggage during our trial phase. We’ve received overwhelmingly positive feedback from those who have tested this feature.”
Furthermore, she added, “In the unlikely event that your baggage takes an unexpected detour, the app now empowers customers to report delayed or damaged baggage and monitor the progress of their existing reports. Alternatively, customers can also submit reports through our website and receive updates on their claim status via email.”
